{"id":260,"date":"2008-11-08T23:45:20","date_gmt":"2008-11-08T18:15:20","guid":{"rendered":"http:\/\/www.khaitan.org\/blog\/?p=250"},"modified":"2009-11-25T08:38:19","modified_gmt":"2009-11-25T03:08:19","slug":"big-bazaars-your-money-is-gone-in-15-day-return-policy","status":"publish","type":"post","link":"https:\/\/www.khaitan.org\/blog\/2008\/11\/big-bazaars-your-money-is-gone-in-15-day-return-policy\/","title":{"rendered":"Big Bazaar&#8217;s &#8216;your money is gone in 15-day&#8217; return policy"},"content":{"rendered":"<p>I was looking for a multi-region DVD player and hopped into Big Bazaar, a multi-brand chain store which sells everything from vegetables to LCD TV. The sales guy pitched me to a buy a Philips DVD Player stating that, &#8220;it will play everything!&#8221;. To my surprise there was no region code mentioned on the box packaging of the DVD player (Philip&#8217;s own deceptive packaging). As a skeptic, I asked that guy whether the item is returnable. Yes, he said.<\/p>\n<p>Once unpackaged, the DVD player only played region 5 (India\/Asia) DVDs; and not the &#8216;Region 1&#8217; (US\/Canada), a cache of which lugged from US.<\/p>\n<p>Went back to Big Bazaar after 10 days, was able to return the item with a little play of words but to my surprise was a credit-note instead of the cash Rs. 3500, I paid. The credit note was okay as that may be a way to dissuade fraud. The fine line was that the credit note expires in 15 days from issue date. The money will evaporate if I don&#8217;t go back to the same store and spend it all. This is unfair. I&#8217;m planning to file a complaint with the ministry of consumer affairs on this practice. It may not be illegal from Biz Bazaar&#8217;s point of view as in India returning an item itself is a new concept!<\/p>\n<p>There are a few things Big Bazaar should fix to avoid consumer complaints:<br \/>\n1. Issue a non-expiring credit note or make it 6 months\/12 months to the least<br \/>\n2. Allow that credit-note to be encashed at all Big Bazaars and not just the specific store where the note was issued.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was looking for a multi-region DVD player and hopped into Big Bazaar, a multi-brand chain store which sells everything from vegetables to LCD TV. The sales guy pitched me to a buy a Philips DVD Player stating that, &#8220;it will play everything!&#8221;. To my surprise there was no region code mentioned on the box [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[9],"tags":[320,124,127,132,134],"_links":{"self":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts\/260"}],"collection":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":1,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts\/260\/revisions"}],"predecessor-version":[{"id":342,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts\/260\/revisions\/342"}],"wp:attachment":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/media?parent=260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/categories?post=260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/tags?post=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}