{"id":128,"date":"2006-07-16T22:19:34","date_gmt":"2006-07-17T04:19:34","guid":{"rendered":"http:\/\/www.khaitan.org\/blog\/2006\/07\/linksys-stupid-livechat-service\/"},"modified":"2006-07-16T22:19:34","modified_gmt":"2006-07-17T04:19:34","slug":"linksys-stupid-livechat-service","status":"publish","type":"post","link":"https:\/\/www.khaitan.org\/blog\/2006\/07\/linksys-stupid-livechat-service\/","title":{"rendered":"Linksys&#8217; stupid LiveChat service"},"content":{"rendered":"<p>Here&#8217;s the chat transcript with Linksys support. I was looking for a driver of the Wireless Network Adapter WPC55AG v1.2, which I couldn&#8217;t find any where. Usually, I&#8217;m the last one to contact support.<br \/>\nMechelle R. (10342): Hi, my name is Mechelle R. (10342). How may I help you?<br \/>\nUnknown: Hi,<br \/>\nUnknown: Unable to find the driver for wpc55ag v1.2<br \/>\nUnknown: I tried from the downloads<br \/>\nMechelle R. (10342): Before we begin, I need to ask a few questions that will help me assist you better.<br \/>\nUnknown: sure<br \/>\nMechelle R. (10342): May I have your full name?<br \/>\nUnknown: Why that&#8217;s necessary? Does it help you to find the answer I&#8217;m looing for?<br \/>\nMechelle R. (10342): This is for documentation purposes.<br \/>\nUnknown: Sorry, I&#8217;m not going to give my name.. <em>(purposefuly nasty here, so that I get sthg. right away)<\/em><br \/>\nMechelle R. (10342): It&#8217;s okay.<br \/>\nMechelle R. (10342): May I have your phone number starting with the area code?<br \/>\n<em>(What stupidity, LinkSys is asking for Phone Number now)<\/em><br \/>\nUnknown: Please, if you can provide support without asking me for personal questions, great&#8230;otherwise thanks for having me pony up 100 bucks at the store..<br \/>\n<em>(I lied here, the Network Adapter came for free from a buddy)<\/em><br \/>\nMechelle R. (10342): I apologize for that, but we need it also for future reference.<br \/>\nUnknown: &#8230;and there is no way without that?<br \/>\nMechelle R. (10342): Okay.<br \/>\nMechelle R. (10342): Anyway, would it be okay if I call you Khaitan since you didn&#8217;t give your name?<br \/>\n<em>(How did they get my name? There was form which had first name\/last name and phone number. Why can&#8217;t the pickup the name from there? The Phone number was not required in that form)<\/em><br \/>\nUnknown: i&#8217;m hanging up and gonna send it to some of the bloggers about cisco&#8217;s poor service &#8212; it&#8217;s been 5 mins and you are still trying to personalize this session instead of providing answers&#8230;totally useless<br \/>\n<em>(Nasty me here)<\/em><br \/>\nMechelle R. (10342): I do apologize for the inconvenience. We just want to verify.<br \/>\nUnknown: verify what?<br \/>\nMechelle R. (10342): Okay then.<br \/>\n<em>I close the chat window here.<\/em><br \/>\nBunch of BS and nothing else. Total time spent 6m, 34 seconds. Problems Solved = 0. The Wireless Adapter is going back to it&#8217;s owner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s the chat transcript with Linksys support. I was looking for a driver of the Wireless Network Adapter WPC55AG v1.2, which I couldn&#8217;t find any where. Usually, I&#8217;m the last one to contact support. Mechelle R. (10342): Hi, my name is Mechelle R. (10342). How may I help you? Unknown: Hi, Unknown: Unable to find [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[40],"tags":[],"_links":{"self":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts\/128"}],"collection":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":0,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/posts\/128\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/media?parent=128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/categories?post=128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.khaitan.org\/blog\/wp-json\/wp\/v2\/tags?post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}