Why the Hiring Process sucks and How Writable Intranet can fix it

One of the biggest roadblocks in hiring process is (absence of) collaboration. Again, email and word documents are used for accepting resumes, screening, providing feedback and managing the queue, prioritization, etc. There are multiple parties involved for a single job opening viz. Hiring Manager, Recruiter, HR Manager, HR Specialist (the lady who schedules the interviews!), the interview team, Hiring Manager’s boss, etc.
All the parties involved use e-mail and word documents buried in e-mail to gather feedback and collect data points, which sucks big time. It’s a pain managing the approval process, why a candidate is good on resume, who was phone-screened and rejected/approved. This whole workflow is a mess in most large and small companies. There are vendors however who have software/services for automating this; some are focused on resume management, others are geared towards candidate management, while others specialize in managing the job descriptions. A good software costs at least $200K-$500K in TCO, including license fees, software costs, hardware costs, people costs, training, etc. On top of that, in my experience, HR is last in the queue to get IT support to create an infrastructure to manage the workflow.
What’s needed bare minimum is a collaboration tool for the Hiring Managers where they can track resumes, annotate them as needed and capture feedback from the interview team. I think the Writable Intranet in the form of Wikis could be a great platform. Here are some ideas:

  1. Create a centralized Wiki run/managed by the HR department.
  2. Each page on the Wiki corresponds to a an open position within an organization. As the pool of resumes comes in, the resumes are attached as a file and an entry is made as a section for each candidate. The interview team provides individual feedback by entering their feedback directly into the Wiki under the candidate’s section. Thus all the data gets collected in one single place and is visible to everybody
  3. Security issues? The major thing is reducing visibilty to other people who are not part of the hiring process for a job; depends on the policy as well. Turning off “special pages” and features like “Random Pages” would prevent people from accidentally jumping onto a page.


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