Does SalesForce.com really locks your data?

I love Zoho and what they have delivered as a product suite. SalesForce.com and Zoho have a bitter relationship after their failed talks of merging (Benioff made the offer which Zoho rejected)However, I disagree with Sridhar on one count in his latest post:

Since then, Salesforce has repeatedly tried to block customers from migrating to Zoho CRM, by telling them (falsely) that they cannot take their data out of Salesforce until their contract duration is over. We have emails from customers recounting this.

Isn’t that the natural tactic any sales guy plays to prevent customer migration? Migrating data out of SalesForce.com is one email away. Even if you are during trial period, they give you the complete dump of all the object as excel spreadsheet without a word.

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  • That’s why I put “falsely” in the bracket, because the customer has the right to take out their data whenever they want, and Salesforce knows it. They can hold on to their customer easy: take a scalpel to their bloated pricing and offer real value! Short of that, such sales tactics won’t succeed in retaining customers, only succeed in pissing them off.

  • That’s why I put “falsely” in the bracket, because the customer has the right to take out their data whenever they want, and Salesforce knows it. They can hold on to their customer easy: take a scalpel to their bloated pricing and offer real value! Short of that, such sales tactics won’t succeed in retaining customers, only succeed in pissing them off.